Shipping policy
Last updated: 08/06/2026
Processing Times:
Orders are typically processed within 1–3 business days.
You will receive an email notification once your order has been dispatched.
Holiday & Promotional Period Notice
During busy retail periods, including Black Friday & Boxing Day sales, Christmas, New Year, and other major promotions, processing times may be extended.
UK Shipping (Royal Mail):
We currently ship to addresses within the United Kingdom only.
Shipping is handled by Royal Mail, with rates calculated at checkout based on order weight, size, or a set shipping rate.
Typical delivery times once dispatched:
Royal Mail 1st Class: 1–2 business days
Royal Mail 2nd Class: 2–4 business days
Royal Mail Tracked 24/48 (if selected): 1–3 business days
Delivery times are estimates and may vary depending on Royal Mail’s service levels.
Peak Season Delays (Black Friday, Christmas & Other High-Demand Periods)
During busy retail periods—such as Black Friday, Christmas, bank holidays, or major promotional events—processing and delivery times may be longer than usual.
While we aim to maintain our standard processing times, both our handling and Royal Mail’s delivery speeds may be affected by increased order volumes.
Please allow additional time for your order to arrive during these periods.
Order Tracking:
Tracked services will include a Royal Mail tracking number, which will be emailed to you once your order has been dispatched.
Where a tracked service is used, Royal Mail’s delivery confirmation and tracking information will be used as proof of dispatch and delivery.
Pre-Orders:
If your order contains a pre-order item:
Your order will be shipped once all items are in stock
Release/restock dates may change depending on supplier availability
You may request split shipping, though additional postage fees may apply.
Delayed, Lost or Damaged Parcels
If your order is delayed, damaged, or has not arrived within 10 business days of dispatch, please contact us at: sales@phoenixtradingcards.co.uk and we will help resolve the issue.
Incorrect Addresses:
Please ensure your shipping information is correct at checkout.
Orders sent to an incorrect or incomplete address cannot be refunded unless returned to us by Royal Mail.
Changes to This Shipping Policy:
We may update or revise this Shipping Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted indicates that you accept the revised policy.
Contact:
If you have any questions regarding shipping, please contact us at:
✉️: Sales@phoenixtradingcards.co.uk